01
Customer conversations
客户沟通
Handle common questions, understand intent and keep replies aligned with your product information and tone.
处理常见咨询，理解客户意图，并按照产品资料和团队习惯保持一致的沟通。
Customer operations, made practical
让客户运营真正跑起来
Customer conversations that move work forward.
让客户对话，真正推动业务往前走。
Motee is a configurable customer-operations agent for businesses that need more than a generic chatbot: customer replies, enquiry qualification, follow-up, CRM notes and staff handoff in one workflow.
Motee 是一套可按业务定制的客户运营 Agent：处理客户咨询、询盘分类、跟进、CRM 记录和员工交接，不只是一个会自动回复的聊天机器人。
CustomerCan you tell me which option fits our request?
MoteeI’ll check the relevant details and keep the next step clear for your team.
WorkflowEnquiry qualified · follow-up noted · team handoff ready
One workflow, not five disconnected tools
把客户运营放进一条清晰链路
Start with the conversations. Build around the real work.
从客户对话开始，逐步接上真实业务。
Motee can begin with a focused customer channel and grow with the process around it. The goal is simple: fewer missed enquiries, less repetitive work and better context when a person needs to step in.
Motee 可以先从一个清晰的客户渠道开始，再随着业务流程逐步扩展。目标很直接：少漏跟进、少重复劳动，人工接手时也能拿到完整上下文。
02
Enquiry & follow-up
询盘与跟进
Turn conversations into clear customer stages, notes and next steps instead of leaving useful context in a chat window.
把对话整理成客户阶段、备注和下一步，避免有价值的信息只留在聊天窗口里。
03
Team handoff
员工协作
When a person needs to decide, the team receives the relevant context and can continue from where the conversation stopped.
需要人工判断时，把相关上下文交给团队，让员工可以从原来的位置继续处理。
Where it fits
适合哪些业务
Start wherever customer conversations are slowing the team down.
从最影响团队效率的客户流程开始。
Motee is not tied to one industry. The common thread is a team that receives repeated questions, needs context-rich follow-up and still wants people to stay in control.
Motee 不局限于某一个行业。共同点是：团队会反复收到类似问题，需要持续跟进，同时又希望关键判断仍由人掌握。
A
Cross-border commerce
跨境电商
Answer product questions, qualify enquiries, prepare the next step and keep follow-up from getting lost across busy chat threads.
处理产品咨询、判断询盘、准备下一步，避免跟进淹没在大量聊天记录里。
B
Travel & hospitality
旅行与酒店
Keep information, booking questions and staff handoff connected when customers need quick, specific answers.
把资料、预订问题和员工交接接在一起，让客户更快拿到具体答复。
C
Service teams
服务型团队
Turn recurring customer conversations into a clearer operating rhythm: reply, record, follow up and escalate when needed.
把重复出现的客户沟通变成清晰的工作节奏：回复、记录、跟进，需要时再升级处理。
A practical pilot
从一个真实场景开始
Useful on day one. More tailored over time.
第一天就能用，之后越来越贴合业务。
We normally start with one workflow, learn from the real conversations and extend only where the business needs it. No large transformation project required.
我们通常先从一条实际流程开始，在真实对话中观察，再按业务真正需要的地方扩展。不需要一开始就做一个庞大的系统改造。
1
Share the workflow了解你的流程Product information, customer questions, team roles and the way follow-up is currently done.产品资料、客户问题、团队分工，以及现在如何完成跟进。
2
Run one focused pilot先跑通一个场景Start with a clear customer channel and a small, measurable workflow.从一个清晰的客户渠道和一条可衡量的流程开始。
3
Improve around reality围绕真实使用迭代Add the fields, follow-up steps and internal actions that the team actually needs.根据团队真实使用情况，继续增加需要的字段、跟进步骤和内部动作。
A few straightforward answers
几个直接的问题
Clear enough to try without a big project.
不用先做一个大项目，也能开始。
Is Motee just a chatbot?
Motee 只是聊天机器人吗？
No. Conversation is the entry point; the useful part is connecting replies with enquiry notes, follow-up and staff handoff.
不是。对话只是入口，重点是把回复和询盘记录、跟进、员工交接接起来。
Do we need a long-term contract?
需要一开始签长期合同吗？
Early partners can start with one focused workflow and a free one-month pilot. The first goal is to learn whether it helps your team.
前期合作伙伴可以先从一条流程和一个月免费试用开始，先验证是否真的帮到团队。
Can a person take over?
可以让员工接手吗？
Yes. When a decision needs a person, the relevant context is handed to the team so they can continue from the same conversation.
可以。需要人工判断时，把相关上下文交给团队，让员工接着原来的对话继续处理。
Looking for early partners
寻找前期合作伙伴
Have a customer workflow worth improving?
如果你的客户流程值得变得更顺畅，欢迎聊聊。
We are looking for businesses willing to try an early, configurable version of Motee and help shape it around real operations.
我们正在寻找愿意试用早期版本、一起把产品打磨得更贴合真实业务的合作伙伴。
Early partners can try Motee free for one month.前期合作伙伴可以免费试用一个月。
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